NDIA-managed
The NDIA pays us directly from your plan. Because we're registered, you can use us with agency-managed funding.
Registered NDIS provider · All states and territories
Your life.Your choices.Your team.
Help at home, supported independent living, community access and high intensity care, delivered across Australia. Planned with you, delivered by people you choose, and checked to make sure it's working.
Registration ID 4-K7BS58P
All 8 states and territories
NDIA, plan and self-managed
What we do
Support for every part of your week
Choose what you need help with. Each service shows its NDIS registration group number, so you and your support coordinator can match it to your plan.
14NDIS registration groups
8High intensity supports
8States and territories covered
3Ways to manage your funding, all welcome
Complex care · 0104 and 0114
High intensity support, delivered with skill
Our registration includes high intensity daily personal activities and community nursing care. Workers are trained and competency-checked for each support, and follow the care plan set by your health practitioner.
- Complex bowel carePlanned routines, including after spinal cord injury.
- Enteral feedingNaso-gastric, jejunum or duodenum tube feeding and care.
- Tracheostomy managementSuctioning and stoma care that follows your clinical plan.
- Urinary catheter managementIn-dwelling, in-out and suprapubic catheter care.
- Ventilator managementDay-to-day support for people who use a ventilator.
- Subcutaneous injectionsRegular injections given as prescribed.
- Complex wound managementDressing and monitoring of complex or chronic wounds.
- Severe dysphagia managementSafe mealtime support when swallowing is very difficult.
Help with day-to-day medication
Safe disposal of infectious or hazardous waste
Regulated restrictive practices only as authorised in a behaviour support plan, with monthly reporting to the NDIS Commission
Where we work
Supports in every state and territory
Our NDIS registration covers supports throughout Australia. From capital cities to regional towns, we build your team where you live.
Getting started
From first call to first visit
Participants, family members, support coordinators and local area coordinators can all refer. Here's what happens next.
Talk to us
Call, text or send a referral. Tell us a little about what you need.
Meet and plan
We meet you at home, online or wherever suits, and learn your goals.
Agree in writing
A plain-language service agreement and a risk assessment, done with you.
Choose your team
Meet workers before support starts. Ask for a change any time.
Support starts
Your team follows your plan, keeps clear notes and keeps you informed.
Check in and review
A supervisor checks in with you directly, and supports change as you do.
Safety and your rights
Safe support, especially if you live alone
When one worker supports someone who lives alone, extra checks matter. These commitments are built into how we work.
Choice and control
You decide what support looks like and who provides it.
Zero tolerance of abuse
Every concern is recorded and acted on. Reportable incidents go to the NDIS Commission.
Your information stays private
We collect only what we need, and store it securely.
Advocates welcome
Bring family, a friend or an independent advocate to any meeting.
Not happy with your support?
Tell us first if you can. We'll listen and put it right, and you'll never lose support for speaking up. You can also contact the NDIS Quality and Safeguards Commission on 1800 035 544.
If you live alone and one worker supports you
These protections are in place before support starts.
- We assess risks with you first, and give you a copy of the assessment.
- Your service agreement explains how your worker is chosen, and your say in it.
- Someone other than your worker checks with you directly that you're happy.
- A supervisor visits your home to oversee support in person.
- We talk with you face to face at home, not only by phone or video.
- We work with your other providers so nothing falls through the gaps.
- We update your assessment whenever your circumstances change.
Funding
Every way of managing a plan, welcome
Plan-managed
Your plan manager pays our invoices. Each one shows the support, date and NDIS line item.
Self-managed
You pay us and claim from the NDIA. Our invoices include everything you need for the claim.
Want us to manage your plan?
We pay your providers, track your budget and send you a clear monthly statement.
About us
A registered provider for all of Australia
Priority First Disability Services has been a registered NDIS provider since 1 November 2024, approved to deliver supports throughout Australia.
Your goals lead
Support is planned around what you want to achieve, not around our roster.
People you trust
Screened, trained workers matched to you, with notice if anything changes.
Accountable
Registered against the NDIS Practice Standards and independently audited.
- Legal name
- Priority First Disability Services Pty Ltd
- NDIS registration ID
- 4-K7BS58P
- Registered since
- 1 November 2024
- ABN
- 33 667 067 352
- ACN
- 667 067 352
- Service area
- All states and territories
- Registration groups
- 14, including high intensity supports
Check our registration on the NDIS Provider Register at ndiscommission.gov.au using our registration ID.
Questions
Questions people ask us
Do I need an NDIS plan to get support?
To use NDIS funding, yes. If you're still applying or waiting for a plan, call us anyway. We can talk through your options and what to expect.
Can I choose my support workers?
Yes. You can meet workers before support starts, tell us what matters to you in a worker, and ask for a change at any time.
What does being a registered provider mean?
Registered providers are approved by the NDIS Quality and Safeguards Commission and audited against the NDIS Practice Standards. It also means people with NDIA-managed funding can use our services.
Do you support people with complex health needs?
Yes. We're registered for high intensity supports such as tracheostomy, ventilator, enteral feeding and complex bowel care, and for community nursing care.
Which areas do you cover?
We support participants in every state and territory, in cities and regional areas. Contact us and we'll talk about building your team where you live.
What if I'm not happy with my support?
Tell us. You'll never lose support for making a complaint. If you're still not satisfied, you can contact the NDIS Quality and Safeguards Commission on 1800 035 544.
Can you help if I need an interpreter or use a relay service?
Yes. We can book a free interpreter through TIS National on 131 450, and you can reach us through the National Relay Service.
Referrals
Make a referral in three steps
Fill in what you can and we'll talk it through with you. Prefer to talk? Call or text 0422 947 376, or email admin@priorityfirstdisability.com.au.
Who can refer
Participants, family and carers, support coordinators, local area coordinators, NDIA planners, and hospital or health teams.
Helpful to have ready
Your NDIS plan dates and how your plan is managed. You can still refer without them.
- 1Participant
- 2Supports
- 3Confirm
Contact
Let's talk about your support
We work with participants, families and coordinators in every state and territory.
Call or text
0422 947 376Leave a message if we miss you and we'll call you back.
Referrals, enquiries and documents. We reply within one business day.
Australia-wide
8 of 8States and territories covered. We meet you at home, online or wherever suits you.
Need an interpreter?
131 450Call TIS National, ask for an interpreter in your language, and ask them to call us. It's free.
National Relay Service
TTY 133 677
Speak and Listen 1300 555 727
SMS relay 0423 677 767
Then ask for 0422 947 376. About the NRS